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SKY Scheduled Onsite Service Plans
- Account Management -

Outsource your Networking Support and Reduce costs!

These programs place one of our fulltime technicians at your location on a regularly scheduled basis, i.e. daily, semi-weekly or weekly. With this account management program you will receive high priority service such as same day Response and friendly telephone support. Have the peace of mind to focus on what you do best while we take responsibility for your network.

Free onsite consultations.
We'll visit your office(s), study your existing system's capabilities, consult with you to understand your specific needs and deliver a written proposal with in a few days. Our recommendations will be designed to improve your Local and Wide Area networks and reduce your total IT expenditure.

Professional Account Management This means that we monitor your network and take responsibility for all technical maintenance, support and repairs. A senior technician will regularly monitor each of your servers remotely to maintain your network at peak performance and security. You will also also benefit from the full range of expertise from other Sky Team members. We will maintain Complete System Documentation to keep you organized.

Helpful Technician One of our team members will be assigned to regularly visit your location to provide Administrative Maintenance for the workstations and assist each user technical issues. We then stay in touch with you to see how things are going, and provide friendly telephone support when your firm has technical questions. Part of every technicians job is to continually provide Honest Advice to save you money!

Same Day On-Demand & Emergency Response We will give you our highest priority service and respond quickly to reduce your downtime. In most cases, one of us will arrive at your location within 4 hours of your request. If service request is made after 4:00 pm. response with be no later then 10:00 am then following work day

Discounted Hourly Rates When you chose a Scheduled Onsite Service Plan, you'll be surprised how much $$$ you can save. In many cases, it's less costly than having an in-house employee and better!

10% off Remote Support
10% off On-site Executive Coaching and Group Training

Other Advantages

No Travel Fees - We deliver hardware & software
No Binding Contract - Our agreement is month-to-month
Convenient Monthly Billing - No Retainer Fees

Scheduled Service Plans*	Discounted Rates
Min. 2 Scheduled Hours a Week Starting at $600 per month (2-5 workstations, 1 server)	$72.50 per hour - Workstation Technician $85 per hour - Senior Technician
Min. 4 Scheduled Hours a Week Starting at $1,100 per month (5-15 workstations, 1 server)	$70 per hour - Workstation Technician $82.50 per hour - Senior Technician
6+ Scheduled Hours a Week Starting at $1,600 per month (12 or more workstations plus servers)	$65 per hour - Workstation Technician $80 per hour - Senior Technician
Scheduled Full Day 8 hours labor	$560 Per Day - Workstation Technician $660 Per Day - Senior Technician
On-demand & Emergency Service
$75 per hour - Workstation Technician $90 per hour - Senior Technician
*Terms: To qualify for the discounted rates scheduled times are required to be arranged for a minimum of 1 month in advance, with the [generally] the same day of the week and times in the day. Continuous additional time requested or required by the client after a scheduled Service Call will be billed at the same discounted price. Requests for Service calls outside the scheduled days or times including weekends will be considered "On-demand Service" and billed at those rates without discounts. A minimum number of scheduled hours (8,16 or 24 hours per month) are required to remain qualified for discounts.

Preventive and Administrative Maintenance
These services include remedial and preventive maintenance as well as back-up supervision. With each visit an extensive list of tasks are performed and systems are monitored, including, but not limited to:

Server logs
Error logs
Firewall logs
System events
Connectivity failures
Backup systems
Printer systems
Drive performance and mapping
Internet/Intranet performance

Remote access/synchronization
Email administration
Public/shared folders
Hub/switch/router traffic
Cable and power supply
DSL/T1/ISDN/Dial-up connection
Disk Storage capacity
Software application revisions
Virus protection

On-Demand Services
While Preventive Maintenance Services maintain your network at peak performance, On-Demand Services Include telephone support, emergency remote access and unscheduled onsite service.

Terms of Service:
-Prior one month relationship required and a "relatively" stable network
-Minimum billing is for scheduled service and excludes the printer support, training, coaching, data cabling and other specialized services.
-Customer reserves the right to cancel agreement at any time. (All work completed, including both preventive and on-demand services until the point of cancellation will be .
-Labor billing does not include parts
-Service available in the Los Angeles area only, and subject to approval
-Printer Services and Data Cabling are not included in this agreement

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